When you run a restaurant, you need to make sure that you are not only promoting your restaurant well, but also that you are developing a good reputation. In an industry that can be very competitive, making sure that you are developing a good reputation is essential.
Providing high standards of customer service and making sure that people are getting the meal that they expect when they come to your restaurant is something that you always need to ensure when you own a restaurant. Delivering great customer service is ultimately going to ensure that you develop a good reputation, so therefore you need to make sure that you come up with ways to ensure that the service you are providing to customers is the best.
Busy periods are a real challenge, and you need to make sure that even though it is busy, customers are still getting a high standard of service and are not feeling forgotten. Something that can help with this is a pager system like this https://www.dinggly.com which allows you to communicate easily with customers.
Something else that is an integral part of making sure that your restaurant is providing a high standard of service is ensuring that you have the right staff. Good customer service training and the right attitude go a long way when it comes to any job that involves dealing with customers.
Encouraging all customers to leave a review also helps. This way, you can build a reputation online and also the reviews that point out issues that the customer has experienced can be addressed and learned from.