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Reception area issues to avoid

September 30, 2020 1:36 pm

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Reception areas are incredibly important places in any business. They are often the first experience and impression that a client or customer gets of your company and you want this to be a positive one. There are a number of issues that can occur in reception areas that you want to avoid if possible.

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Empty reception desk – the last thing you want is an empty reception desk when someone comes for a meeting. It is important to think about how you are going to manage this area and often it could be a position that requires two members of staff so that someone is always available in the reception desk when another is completing a different task or on their lunch break.

 

Long queues – overworked receptionists can find themselves struggling with long queues at the reception desk as well as the telephone ringing incessantly . There are ways in which you can help to reduce the workload burden on your receptionist and a Visitor Management System UK company can supply you with a digital sign in system that means your receptionist does not have to deal with the task of manually signing in employees or visitors, freeing them up for other tasks and to greet the visitors when they arrive.

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Untidy – if your reception area is cluttered and untidy this gives a bad impression of the business. If you have lots of post and parcels going out and coming into your business, ensure that these are either stored behind the reception desk out of sight of visitors or that you have processes for these to be collected quickly and removed from the reception space completely.

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